I had an issue with JIRA/Greenhopper today and contacted Atlassian’s support at 08:12 am (it’s Sunday here). At 08:17 am I had a message from a human being saying that he was investigating. Communication was flowing and at 08:34 am the issue was resolved. Total time spent: 17 minutes from reporting the problem.
The way I have experienced working with Atlassian they will probably say this is just the normal way they operate. And I agree they have always been very easy to work with.
I’m mentioning it here since I think their support can serve as an example for a lot of other companies. I trust that you can easily create your own list of those who can improve.
Bottom line: Today I experienced excellent support from Atlassian … as usual. Thank you, Nick!
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